Privacy statement DuraCert®

Version 25 May 2018

I. Scope of application

This privacy statement informs you about the nature, scope, use and purpose of the collection of personal data we process. DuraCert is responsible for the data protection. This includes the following companies:

  • DuraCert VOF (Chamber of Commerce 62401548), Cologne Street 12, 7418 ET Deventer, Netherlands, Tel: +31 (0) 570-620801, E-mail: info@duracert.com

  • DuraCert UG, haftungsbeschränk (HRB 86466), Hauptstrasße 134, 51143 Cologne, Germany, Tel: +49 (0) 22039833008, E-mail: info@duracert.com

  • DuraCert ApS (CVR 38012460), C/o Denlaw advokater/Parlev Law, Østergade 16, 1100 København K, Denmark, Tel: +45 (0) 89870910, E-mail: info@duracert.com

  • DuraCert Limited (CoC 9827130), Suite B, 29 Harley street, W1G 9QR London, England, Tel: +44 (0) 2038687034, E-mail: info@duracert.com

"Personal data' means all information relating to an identified or identifiable natural person (hereinafter referred to as 'data subject'); an identifiable natural person is one who can be identified, directly or indirectly, as the name, identification number, location, online identification or one or more specific characteristics. Below you will find an overview of the personal data we process:

  • First and last name

  • Company name

  • Address data

  • Phone number

  • Fax numbers

  • E-mail address

  • Other personal data that you actively provide, for example by creating a profile on this website or app, in correspondence and by telephone.

  • Location details of your company

  • Information about your business activities on our website

  • IP address (via Google Adwords/Analytics)

  • Names of employees

  • Business identifier

  • Turnover tax number

  • Turnover data

II. Collection, storage and processing of personal data

Personal data is only collected, used and passed on if this is required by law or if the user has given his or her consent. If the purpose of processing your personal data changes, you will be informed immediately.

Server Log files

Our Internet Service Provider collects and stores the following information each time you visit this website: Web browser; operating system used; website from which you visit us (referrer URL); website visited; requesting provider; date and time of access; amount of data transmitted and IP address (Internet Protocol). These so-called server log files are only used for internal and system related statistical purposes. Nevertheless, we reserve the right to check this log data afterwards if there is a concrete suspicion of unlawful use of our website.

Contact us

If you contact us, for example via our contact form, by e-mail or by telephone, the personal data that you voluntarily provide to us will be collected and stored by us for the purpose of processing your request and for the execution and processing of the agreements concluded with you. We only use the data that you voluntarily provide to us. A comparison with other data determined by us as well as a transfer to third parties does not take place.

The personal data will be deleted, unless this is necessary and there are no legal storage obligations. If you do not provide us with all the information we need to assess your request, we will not be able to process it.

Special and/or sensitive personal data.

DuraCert does not process any special and/or sensitive personal data. Our website and/or service does not have the intention to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is over 16 years old. We therefore recommend that parents are involved in their children's online activities in order to prevent data from being collected about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@duracert.com and we will delete that information.

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. You can send a request for access, correction, deletion or data transfer to info@duracert.com. To ensure that the request for inspection has been made by you, please enclose a copy of your identity document with the request. We ask you to blacken your passport photo and identity number in this copy. This is to protect your privacy. DuraCert will respond to your request as soon as possible, but within four weeks.

Security

DuraCert takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you have the impression that your data is not secure or there are indications of misuse, please contact us at info@duracert.com.

Why we need data

DuraCert processes your personal data for the following purposes in connection with fulfilling the agreement with you or entering into an agreement with you:

  • To be able to call you if this is necessary in order to be able to perform our services;

  • Inform you about changes to our services and products;

  • To deliver goods and services to you;

  • DuraCert analyses your behaviour on our website in order to improve our website and tailor our range of products and services to your preferences.

How long we store data

DuraCert will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period(s) are: for as long as we deliver our services to you and then up to a maximum of 7 years.

Cookies

The CMS system used by us uses so-called cookies to make the use of our website more user-friendly and effective. These are small files that are stored on your computer. Most of the cookies we use are so-called "session cookies", which are automatically deleted from your hard drive at the end of your use of our website or browser session. Other cookies remain on your computer system and enable us to recognise your computer system on your next visit (so-called permanent cookies). More information about the cookies on our website? Then take a look here.

You can prevent the installation of cookies by selecting the option "do not accept cookies" in your browser settings or by installing a cookie blocker as a browser heater, for example Ghostery (https://www.ghostery.com/).

III. Use of third party services and content

1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) is generally transferred to and stored by Google on servers in the United States.

Google has undertaken to comply with the EU-US Privacy Shield Agreement published by the US Department of Commerce regarding the collection, use and retention of personal data in EU Member States. You can find the corresponding Google certificate here: https://www.privacyshield.gov/participant?id=a2zt0000001L5AAI

This website uses IP anonymization ("_anonymizeIp()"). This means that when using our website, your IP address is only recorded in a short form in order to exclude direct personal contact.

Your IP address will previously be reduced by Google in Member States of the European Union or in other States that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You can prevent the installation of cookies by selecting the option "Do not accept cookies" in your browser settings.

Please note, however, that in this case you may not be able to use the full functionality of this website.

In addition, you can prevent Google Analytics from collecting data generated by the cookie that relate to your use of the website (including your IP address) and from revoking this data at any time in the future by downloading and installing the browser plug-in (deactivation add-on) available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

For more information about Google's terms of use and privacy policy, please visit http://www.google.com/intl/en/analytics/learn/privacy.html and https://policies.google.com/?hl=en.

2. Facebook plug-ins

This website uses so-called social plugins ("plugins") of the Facebook social network, which is operated by Facebook Inc. "("Facebook"), 1601 S. California Ave, Palo Alto, CA 94304, United States. The plug-in is designed on our website with an "f", "I like" or "Share" written in white on a blue background. The appearance of the different social plug-ins of Facebook can be seen here: https://developers.facebook.com/docs/plugins/.

Facebook is also certified under the Privacy Shield Agreement, which guarantees compliance with European data protection legislation. You can find the Facebook certificate here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.

When you visit our websites, your browser connects directly to Facebook's servers via the plug-in. This enables Facebook, among other things, to collect and store information about your IP address and which page of our website your browser has visited. This data is also collected and stored if you do not have a Facebook profile or if you are not logged in to Facebook. If you are logged in to Facebook, Facebook can also link your visit to our website and the possible use of the "Like" or "Share" buttons to your Facebook profile.

We have no influence on the extent of the data collected and stored via the Facebook plug-in. The purpose and scope of the data collection, as well as the further processing and use of the data by Google and your rights and settings for data protection and privacy can be found in the data protection information on Facebook: http://www.facebook.com/policy.php.

If you do not want Facebook to link the data collected when you visit our website directly to your profile, you must first log out of Facebook.

You can prevent the Facebook plug-ins from being loaded by installing so-called script blockers in your browser as an add-on, for example a "Facebook Blocker".

3. Twitter plug-ins

This website uses the social plug-ins of the social network TWITTER. These are offered by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. They are recognizable by terms such as "Twitter" or "sequence", combined with a stylised blue or white bird on a blue background.

With the help of the buttons it is possible to share a post or page of this offer on Twitter or to follow the provider on Twitter. When a user accesses a website on this website that contains such a button, his browser connects directly to the Twitter servers. The content of the Twitter button is sent directly from Twitter to the user's browser. The provider therefore has no influence on the amount of data Twitter collects with the help of this plugin. According to the information provided by the provider Twitter, only the user's IP address, the URL of the relevant website is sent when purchasing the button, but is not used for other purposes.

Twitter is also certified by the Privacy Shield Agreement and therefore offers a guarantee to comply with European data protection legislation. The Twitter certificate can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO.

For more information, please refer to Twitter's privacy policy at http://twitter.com/privacy.

4. Linkedin

Our website uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, and when you visit our websites that contain LinkedIn features, a connection to the LinkedIn servers is established. LinkedIn is informed that you have visited our website with your IP address. If you also click on the "Recommended button" of LinkedIn and you are logged in to your LinkedIn account, LinkedIn can assign your visit to our website to you and your user account. We do not know how LinkedIn uses the information provided.

LinkedIn is also certified by the Privacy Shield Agreement and therefore offers a guarantee to comply with European data protection legislation. The LinkedIn certificate can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0

IV. Rights of the persons concerned

You can always ask us, free of charge, if and which of your data we have stored. In addition, you may request, free of charge, that your personal data stored by us be limited, deleted, corrected and transferred, unless otherwise provided for by law. In addition, you have the right to appeal to a supervisor. You also have the right to withdraw your consent to the use of your personal data at any time with effect from the future. If the legal basis of the processing by us is a legitimate interest on our part, you have the right to object to this legitimate interest at any time. Please contact us for more information by e-mail at: info@duracert.com.

V. Legal Basis

In principle, your personal data will only be processed in the context of the processing of your request or in the context of the execution of a joint contract (in accordance with art. 6 para 1 sub b DSGVO). If there is no agreement yet, you agree that we process it before processing your request (legal basis consent in accordance with art. 6 para 1 under a DSGVO). You can withdraw this permission at any time in accordance with article 7 paragraph 3 of the DSGVO. In addition, we reserve the right to use your contact details to provide you with information about other services we provide (legal basis for legitimate interests in accordance with article 6, paragraph 1, under f DSGVO). You may at any time object to our legitimate interest ("direct advertising") within the framework of article 21 of the DSGVO.

VI. Complaint

If you are dissatisfied with the way in which we handle your data, you can submit a complaint to the Authority for Personal Data.